Policies

Sustainability

Unlike mass-produced home goods and apparel, all of the physical Paper Snowflake Art products are made-to-order, reducing excess material waste and the need for inventory storage. We’ve done our research and tested products to create a line of high-quality items that prioritize the use of sustainable materials and eco-friendly printing techniques. We strive to minimize energy consumption and emissions throughout our production process by choosing suppliers that have local fulfillment options. We continue to refine our product list based on customer feedback, inventory options, printing techniques, and local fulfillment priorities.

Returns or Exchanges

We are grateful for your support and want you to be happy with your order! If for any reason you’re not, please contact us so we can try to help. We value your feedback. 

Physical products: 

All of our products are made-to-order, which means when you place an order, we make an item specifically for you! We do not have a storage facility of excess products that we can pull from or return items to. For these reasons, we cannot accept returns or exchanges for products that are the wrong size, color, or if you have simply changed your mind. 

In the rare case of a damaged product or manufacturing error, we can help you receive a free replacement if you contact us within 14 days of delivery. Please use the contact us form on our website and include your order number, reason for requesting a replacement, and order date. We will follow up with you to request a photo of the damaged item so we can proceed with the replacement request. 

Digital products: 

When you purchase a digital product, you will be emailed a download link, which expires 24 hours after purchase. This policy helps keep our copyrighted information secure in a digital world! 

If you cannot find the email with the download link, try checking your spam folder and looking within all emails from Paper Snowflake Art. 

If you have not downloaded your product before the link expires, please contact us within 7 days of the order date using our website form and let us know that you need us to generate a new download link for you. Please provide the email address you used when purchasing the item, the order date, and your order number, and we will create a new link (which will also expire within 24 hours, so please be ready to download the files!)

Due to the nature of digital products, we cannot provide returns or exchanges for digital goods, even if you have not downloaded the item. 

Unfortunately, as a small team with limited resources, we are not able to provide technical assistance if you have trouble printing items or using digital files in designs.